RETURNS & DAMAGES:

• Please note that I do not accept returns for change of mind.

• Damaged Items:

  • Report damage within 24 hours of receipt by emailing sophietwidaleart@gmail.com with:

    • Images of the damage (including packaging).

    • Your name, order number, and contact details.

  • Upon review, I will arrange a replacement. If a replacement is unavailable (e.g., original artwork), we'll discuss alternative solutions.

  • Sophie Twidale Art covers return shipping costs for damaged items when the buyer is not at fault. The damaged item must be returned before a replacement is sent.

  • Please allow up to 2 weeks for replacement dispatch (for reprinting/re-creation).

Final Sale Items: Custom commissions and items marked as final sale are not eligible for returns or exchanges.